Security

• All data transmitted between your device and our servers is encrypted using TLS 1.3
• We enforce HTTPS connections for all web traffic
• API communications are secured with industry-standard encryption protocols
• We use certificate pinning to prevent man-in-the-middle attacks

• All sensitive data is encrypted using AES-256 encryption
• Database encryption is enabled for all production databases
• File storage uses server-side encryption with managed keys
• Backup data is encrypted using the same standards as production data

We use industry-standard key management practices including regular key rotation, secure key storage, and separation of duties for key access.

• Our services are hosted on enterprise-grade cloud infrastructure
• We utilize multiple availability zones for redundancy and resilience
• Network segmentation isolates sensitive systems
• Regular security assessments and penetration testing are conducted

• Multi-factor authentication (MFA) is required for all administrative access
• Role-based access control (RBAC) limits access based on job function
• Principle of least privilege is enforced across all systems
• Access logs are monitored and retained for security auditing

• Firewall protection on all network boundaries
• Intrusion detection and prevention systems (IDS/IPS)
• DDoS protection and mitigation
• Regular vulnerability scanning and remediation

• Security training for all development team members
• Code reviews with security focus
• Static and dynamic application security testing (SAST/DAST)
• Dependency scanning for known vulnerabilities
• Regular security updates and patch management

• Strong password requirements with complexity enforcement
• Multi-factor authentication (MFA) available for all users
• Session management with secure timeout policies
• OAuth 2.0 and OpenID Connect for third-party integrations
• API authentication using secure tokens

All user inputs are validated and sanitized to prevent injection attacks, cross-site scripting (XSS), and other common vulnerabilities.

• Data is classified based on sensitivity level
• Different security controls applied based on classification
• Personal identifiable information (PII) receives enhanced protection
• Payment data is handled in compliance with PCI DSS standards

We collect and retain only the data necessary to provide our services. Data is automatically deleted or anonymized when no longer needed.

• Regular automated backups of all critical data
• Geographically distributed backup storage
• Encrypted backup data with secure key management
• Regular disaster recovery testing and drills
• Recovery point objective (RPO) of 24 hours
• Recovery time objective (RTO) of 4 hours for critical systems

• 24/7 security operations center (SOC) monitoring
• Automated alerting for suspicious activities
• Log aggregation and analysis using SIEM tools
• Real-time threat intelligence integration
• Regular security metric reviews and reporting

• Dedicated incident response team
• Documented incident response procedures
• Regular incident response training and simulations
• Notification procedures for affected users
• Post-incident analysis and remediation

We maintain a vulnerability management program that includes regular scanning, prioritization based on risk, and timely remediation of identified vulnerabilities.

• SOC 2 Type II compliance
• GDPR compliance for data protection
• CCPA compliance for California residents
• ISO 27001 information security management
• PCI DSS for payment card data

We undergo regular third-party security audits and assessments to validate our security controls and compliance with applicable standards.

• Security assessments of all third-party vendors
• Contractual security requirements and obligations
• Regular vendor security reviews
• Data processing agreements (DPAs) in place

We maintain a list of subprocessors who handle data on our behalf. All subprocessors are required to maintain security standards equivalent to ours.

• Mandatory security awareness training for all employees
• Specialized training for technical staff
• Regular phishing simulation exercises
• Ongoing security education and updates

All employees undergo background checks appropriate to their role and access level before being granted access to systems and data.

Employees must comply with acceptable use policies governing the use of company resources and handling of sensitive information.

• 24/7 security personnel and surveillance
• Biometric access controls
• Environmental controls (temperature, humidity, fire suppression)
• Redundant power and network connectivity
• Restricted access to authorized personnel only

• Access control systems for office premises
• Visitor management and escort policies
• Clean desk and screen lock policies
• Secure disposal of sensitive documents

We maintain a bug bounty program to reward security researchers who responsibly disclose vulnerabilities. Details and scope are available on our security page.

• Email: security@cooller.net
• PGP key available for encrypted communications
• Response within 24 hours for critical issues
• Regular updates on investigation and remediation

• Provide detailed information about the vulnerability
• Allow reasonable time for remediation before public disclosure
• Do not access or modify data belonging to others
• Do not perform actions that could harm service availability

• Use strong, unique passwords for your account
• Enable multi-factor authentication (MFA)
• Keep your contact information up to date
• Do not share your account credentials with others
• Log out when using shared or public computers
• Keep your devices and software up to date
• Be cautious of phishing attempts
• Report suspicious activity immediately

• Email: security@cooller.net
• Security Issues: security-reports@cooller.net
• Emergency Contact: Available 24/7 for critical issues
• PGP Public Key: Available at security@cooller.net/pgp