Privacy Policy
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
Last updated: October 29, 2025
Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.
Information You Provide
- Account information (name, email address, password)
- Profile information (profile picture, bio, preferences)
- Payment information (credit card details, billing address)
- Communications with us (support requests, feedback, inquiries)
- Content you create or upload (files, documents, messages)
Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Location information (approximate location based on IP address)
- Cookies and similar tracking technologies
- Log data (error reports, system activity)
Third-Party Information
- Information from social media platforms if you connect your account
- Analytics providers and advertising partners
- Payment processors and financial institutions
- Business partners and service providers
How We Use Your Information
We use the information we collect for various purposes to provide and improve our services.
Service Provision
- To create and manage your account
- To process transactions and send related information
- To provide customer support and respond to inquiries
- To send administrative information and updates
- To enable features and functionality of our services
Improvement and Analytics
- To analyze usage patterns and improve our services
- To develop new features and functionality
- To conduct research and analytics
- To monitor and analyze trends and user preferences
- To optimize user experience and interface design
Marketing and Communications
- To send promotional materials and special offers (with your consent)
- To communicate about products, services, and events
- To conduct surveys and gather feedback
- To personalize your experience and content
Data Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
- To comply with applicable laws and regulations
- To respond to legal process or government requests
- To protect our rights, privacy, safety, or property
- To enforce our terms and conditions
- To prevent fraud or illegal activity
With Your Consent
We may share your information with third parties when you give us explicit consent to do so.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have certain rights regarding your personal information:
Access and Portability
You have the right to access your personal information and receive a copy of it in a portable format.
Correction and Update
You can update or correct your personal information at any time through your account settings.
Deletion
You may request deletion of your personal information, subject to certain legal exceptions.
Opt-Out
- Marketing emails: Unsubscribe via the link in our emails
- Cookies: Adjust your browser settings to refuse cookies
- Analytics: Use opt-out mechanisms provided by analytics providers
Data Processing Objection
You have the right to object to certain types of data processing, including processing for direct marketing purposes.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.
Children's Privacy
Our services are not intended for children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Contact Information
- Email: privacy@cooller.net
- Data Protection Officer: dpo@cooller.net
If you have any questions about this document, please contact us at legal@cooller.net